Refund policy

Last Updated: [DD Month YYYY]

At [Store Name], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 7 Day of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, labels, manuals, and accessories are included.
  • The item is returned in the same condition in which it was delivered.
  • You have proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

To be eligible for a return, you must contact us within 7 Day of receiving your order.

Return requests submitted after this period may not be accepted unless required by applicable law or covered under a product warranty.

3. How to Request a Return

To initiate a return:

  1. Email us at varenyashri@gmail.com
  2. Include:
    • Your order number
    • Your name
    • The reason for the return
    • Photos of the product (if damaged, defective, or incorrect)
  3. Our customer support team will review your request and provide further instructions.

Please do not return any products without prior approval, as this may delay the processing of your request.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method used for the purchase.
  • Refunds are typically completed within 3-5 days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges and other non-refundable fees (if any) are generally not refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for eligible products, subject to stock availability.

You may request an exchange if:

  • You received a damaged or defective item.
  • You received the wrong product.
  • You need a replacement due to an approved manufacturing defect.
  • You wish to exchange for another size or color (if applicable and available).

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the circumstances.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 Day of delivery.
  • Email varenyashri@gmail.com with:
    • Your order number
    • Clear photographs of the item and packaging
    • A brief description of the issue

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, refund, or another suitable remedy.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or supplied incorrectly:

  • Personalized or customized products
  • Gift cards
  • Digital products or downloadable content
  • Perishable goods
  • Health, hygiene, or personal care products that have been opened or used
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products damaged due to misuse, improper handling, or normal wear and tear

Please review the product description carefully before placing your order.

8. Return Shipping Costs

If the return is due to our error (such as receiving the wrong item or a defective product):

  • We will bear the return shipping costs.

If the return is for any other eligible reason (such as a change of mind, where accepted):

  • The customer may be responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

9. Order Cancellations

Orders may be cancelled before they are shipped by contacting us at varenyashri@gmail.com

Once an order has been dispatched, it cannot be cancelled. You may instead request a return in accordance with this policy, if eligible.

10. Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet the eligibility criteria.
  • The product is returned damaged due to customer misuse.
  • The returned package is incomplete or missing original accessories.
  • The product is returned outside the applicable return window without a valid reason.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Varenayam
Website: [vareva.in
Email: varenyashri@gmail.com
Phone: 9808889663
Business Hours: 10.00 Hrs to 17.00 Hrs.

Our customer support team will be happy to assist you.